State Farm® Insurance Agent Susan Soffredine Rauser
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bill Heumann
October 21, 2024
5
out of
5
rating by Bill Heumann
"I just relocated our primary residence to Traverse City and was need of new insurance coverage including homeowners, auto, and umbrella. The Susan Rauser agency got back to me promptly and worked through the options on the phone before quoting. Their quote was similar to others on price and provided better coverage in several areas. Samuel Bussler was prompt, professional and thorough."
We responded:
"Bill, thank you for sharing your experience! I'm glad our team could assist you with your homeowners, auto, and umbrella insurance needs. It's wonderful to know that Samuel was prompt, professional, and thorough in helping you. We strive to provide comprehensive coverage and excellent service. If you have any further questions or need assistance, don't hesitate to reach out. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Jenny Craig
October 18, 2024
5
out of
5
rating by Jenny Craig
"Jennifer was great! 👍"
We responded:
"Thanks for the wonderful feedback, Jenny! I'm glad Jennifer could provide such a positive experience for you. If you need any further assistance, feel free to reach out. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Michael Autry
October 18, 2024
1
out of
5
rating by Michael Autry
"Been with state farm for years and finally someone backed into me and i got 2 estimates dealer first then my sons bodyshop that i owned and operated for 30 plus years doing all insurance work for all companies! Dealer estimates 5200 and appearance unlimited 4800 ford was a month out so i went to appearance unlimited, called to find out about loaner and whats next and they said they sent a check for 3800 based on pictures this was all they would pay unless there was a supplement witch means more damage not seen,they would then mail the rest of the original estimate. In all my years of no accidents or claims they wanted to steal from me because i chose a bodyshop out of network! No matter how you look at it its theft. I blame state farm not my home town people but felt they could have helped me out and been more educated on collision repair and the estimating policies. Poor poor services when i needed them."
We responded:
"Thank you for your feedback. I sincerely apologize for the frustrations during your claims experience. I understand how frustrating it can be when unexpected issues arise. And, I understand the additional work it is causing you due to labor charges not being included in your initial estimate. We appreciate your patience as you navigate the supplement process, and I'm confident that with your experience in the body shop industry, it should be a quick task – 10 minutes max. If you need assistance with the supplement submission – give us a call. As always, you are welcome to choose any shop you prefer for the repairs, including your own – the process is just a little bit different if it is not a “Select Service” provider – I attempted to explain this to you when we spoke. The claim was submitted late afternoon on Oct. 14th. State Farm mailed out the initial check on the morning of the 17th. We aim to process these as quickly as possible. This is the reason my team member, Karren, talked to you to explain the process on Friday. Once we receive the supplement, we'll promptly send out the additional funds. If there’s anything more we can assist you with regarding this claim or any future needs, please don’t hesitate to reach out. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Katelynn Hoyt
October 11, 2024
5
out of
5
rating by Katelynn Hoyt
"Always a great and easy experience! Love this team!"
We responded:
"Katelynn, thank you for your wonderful review! I'm so happy to hear that you consistently have a great and easy experience with our team. We truly appreciate your support and look forward to continuing to serve you. If you ever need anything, don't hesitate to reach out. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Savannah Rogers
October 2, 2024
5
out of
5
rating by Savannah Rogers
"Brenda is so helpful and easy to work with!"
We responded:
"Thank you, Savannah! I'm happy to hear that Brenda was so helpful and easy to work with. We appreciate your feedback and look forward to assisting you with any future needs. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Alicia Galvin
September 30, 2024
5
out of
5
rating by Alicia Galvin
"Friendly people to work with"
We responded:
"Alicia, thank you so much for your kind words! I'm happy to know you found our team friendly to work with. If you ever need anything else, we're here to help! - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Rolf von Walthausen
September 26, 2024
5
out of
5
rating by Rolf von Walthausen
"Everyone at Susan Rauser's agency is knowledgeable, professional and provides excellent customer service. Most recently Beth assisted me with a question and her response not only brought clarity to the issue but did so in a timely way. I am a happy policy holder!"
We responded:
"Thank you, Rolf, for your wonderful review! I'm glad to hear that our team, especially Beth, was able to assist you promptly and clearly. We strive to provide knowledgeable and professional service to all our policyholders. Your satisfaction is important to us, and we're here for any future questions or needs you may have. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Randi Hope
September 25, 2024
5
out of
5
rating by Randi Hope
"Jennifer was not only kind but very informative when switching our auto policy. We have also been working with Joey for over 7 years! We love the team here!"
We responded:
"Thank you Randi!"
kent newcomb
September 23, 2024
5
out of
5
rating by kent newcomb
"I would like to personally thank Jennifer Terrell for helping on short notice. With no notice to Jennifer, I was purchasing a new Vehicle and while in the last moment of closing she was able to write up a new insurance policy and email to the dealership within minutes. We thought we would have to do the closing on another day Thank you Jennifer @ Susan Rauser State Farm Ins. Kent Newcomb"
We responded:
"Thank you, Kent, for sharing your experience! I'm glad Jennifer could assist you on such short notice and ensure your new vehicle purchase went smoothly. Our team is always ready to help, even in last-minute situations. If you need anything else, don't hesitate to reach out. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Debra Jonna
September 22, 2024
5
out of
5
rating by Debra Jonna
"Elizabeth Rink was so incredibly helpful when it came to all of my requests for sending the details of the appropriate and updated declaration page for my homeowner's insurance. Absolutely everyone in Susan Rauser's office is professional, competent, kind and friendly. I'm so pleased with State Farm and would highly recommend it to anyone with a need for car and home insurance."
We responded:
"Thank you, Debra, for your wonderful review! I'm happy to hear that Elizabeth was incredibly helpful with your homeowner's insurance needs. Our team strives to be professional, competent, and friendly, and it's gratifying to know that you had such a positive experience with us. We appreciate your recommendation and are always here to assist with any car and home insurance needs you may have in the future. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Jeanne
September 21, 2024
5
out of
5
rating by Jeanne
"Jennifer was nice knowledgeable and a smile during a stressful day!"
We responded:
"Jeanne, thank you for your wonderful review! I'm happy Jennifer could bring a smile and provide knowledgeable assistance during a stressful day. Your feedback means a lot to us. If you need anything else, feel free to reach out. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Erin McCall
September 18, 2024
5
out of
5
rating by Erin McCall
"Great service whether by phone or in person. They are always quick to answer your questions, apply updates to your policies, and get you the necessary documentation in whichever form you need. I've been happy since bundling my insurance needs and sticking with one reliable agency."
We responded:
"Erin, thank you for your wonderful review! I'm glad to know that our team has been able to provide you with quick and efficient service both over the phone and in person. It's great to hear that bundling your insurance needs with us has been a positive experience. We appreciate your trust and look forward to continuing to meet your insurance needs. If you ever have any questions or need further assistance, we're always here to help! - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
V Rahjoo
September 17, 2024
5
out of
5
rating by V Rahjoo
"I wanted to express my heartfelt appreciation for the excellent service and politeness greeting of all staff in the office especially the manager, Ms. Susan Rauser for her outstanding service and friendly behavior."
We responded:
"Thank you so much for your kind words and appreciation! I'm happy to hear that you had a positive experience with our team. It's wonderful to know that you found our service and greetings welcoming, and I’m especially grateful for your recognition of my efforts. We’re here to assist you with any insurance needs or questions. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Jeannine Ransom
September 10, 2024
5
out of
5
rating by Jeannine Ransom
"Great customer service experience with Jennifer. I purchased a new used truck and Jennifer figured out how to lower my premium. Thank you so much!"
We responded:
"Jeannine, thank you for sharing your experience! I'm glad Jennifer could assist you with your new used truck and help lower your premium. We appreciate your kind words and are always here to help with any future needs. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Rob Morse
August 27, 2024
5
out of
5
rating by Rob Morse
"Andy has been great to work with! Highly recommend!"
We responded:
"Rob, thank you for your positive feedback. I'm glad to hear that Andy has been great to work with. We appreciate your recommendation and are here for any future needs you may have. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Jason Pratt
August 26, 2024
5
out of
5
rating by Jason Pratt
"Andy got me setup same afternoon I contacted him!"
We responded:
"Thanks, Jason! I'm glad Andy could assist you promptly. If you need anything else, feel free to reach out. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Don vanbrocklin (Dirtyredd)
August 20, 2024
5
out of
5
rating by Don vanbrocklin (Dirtyredd)
"Awesome insurance company! I Highly recommend them.. they go above and beyond to help you out! and with great rates!"
We responded:
"Thank you, Don, for your kind review. I'm glad you found our service helpful and our rates competitive. We're always here to assist you with your insurance needs. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Kathryn Clark
August 6, 2024
5
out of
5
rating by Kathryn Clark
"I have been with Susan's office for many years. The staff is AMAZING! Always so helpful. Give them a call, you will be happy you did."
We responded:
"Thank you, Kathryn, for your wonderful review! I'm so glad to hear that you've had such a positive experience with our team over the years. We truly appreciate your kind words and your recommendation. If you ever need anything, don't hesitate to reach out! - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Debra Schwartz
August 1, 2024
5
out of
5
rating by Debra Schwartz
"Andy Wolf has been very patient and helpful as we worked our way through, what appeared to me, some complicated auto insurance issues. He spoke clearly and thoughtfully as we worked it all through."
We responded:
"Hi Debra, thanks a lot for your wonderful review! I'm so glad Andy could assist you with your auto insurance issues. It's great to know he was patient and clear throughout the process. If you need any further assistance, feel free to reach out anytime! - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Dolores Choiniere
July 31, 2024
5
out of
5
rating by Dolores Choiniere
"I have been with Susan for many years. She and her team go above and beyond with customer service. Brenda thank you so much for your knowledge and diligence!"
We responded:
"Hey Dolores! Thanks a bunch for your wonderful review! I'm so happy to hear that you've had such a positive experience with our team over the years. Brenda is indeed fantastic, and I'll make sure she knows how much you appreciate her knowledge and diligence. We're always here for you, so don't hesitate to reach out if you need anything. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Wendy V
July 31, 2024
5
out of
5
rating by Wendy V
"What a breath of fresh air! Not only was Andy amazing to work with, communication was top notch! We cut our insurance bill in HALF by switching to State Farm! Don't hesitate to call and get a quote. Thank you team State Farm!"
We responded:
"Hi Wendy! Thank you so much for your fantastic review! We're overjoyed that Andy provided amazing service and top-notch communication! Cutting your insurance bill in half is incredible! We're grateful for your recommendation and are always here to help with any future needs! - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Barbara Hodge
July 30, 2024
5
out of
5
rating by Barbara Hodge
"Brenda Baker was very helpful and thorough in going over my policies, where I may be able to save money in some areas, and what that would involve. Thanks Brenda!"
We responded:
"Hi Barbara! Thanks for the awesome review! I'm so happy to hear that Brenda was able to help you go over your policies and find some savings. We appreciate your feedback and are always here if you need anything else! - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Sarah Fishel
July 30, 2024
5
out of
5
rating by Sarah Fishel
"I can't say enough good things about Susan Rauser State Farm. They always go above and beyond to make sure that we have the best rates for our home and auto, and when you have two youthful drivers in your household, that is a big deal!! Brenda is thorough in reviewing your policies and informing you of any gaps in coverage or any potential discounts that haven't been applied. Highly recommend!"
We responded:
"Sarah, your kind review is greatly appreciated! I'm so glad our team could help you find the best rates for your home and auto, especially with youthful drivers in the mix! We always aim to be prompt and efficient. If you ever require further assistance with your insurance needs, don't hesitate to reach out! - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Audra Green
July 12, 2024
5
out of
5
rating by Audra Green
"Andy was awesome! Very thorough and helpful with the switch from Geico"
We responded:
"Thank you, Audra, for your positive feedback! We're thrilled you found Andy to be thorough and helpful during your switch from Geico. We're grateful for your kind words and are here for any future insurance needs you may have. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Wendy Albright
July 3, 2024
5
out of
5
rating by Wendy Albright
"Brenda is very qualified and knowledgeable. She’s always helpful and patient."
We responded:
"Thank you, Wendy, for your kind words! I'm glad Brenda's expertise and patience have been valuable to you. We're here to help with anything you need in the future. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"