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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Helen Cullen

Helen Cullen

December 2, 2025

5  out of  5
rating by Helen Cullen
"Great Service at the glass shop and with your staff."
We responded:
"Thank you, Helen! I'm happy to know you had a great experience both at the glass shop and with our team. Your satisfaction is important to us. If there's anything else you need, feel free to reach out!"
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CJ Racing

November 28, 2025

5  out of  5
rating by CJ Racing
"You ladies and gents are doing an amazing job!"
We responded:
"Thank you, CJ Racing! I'm happy to hear that you're satisfied with our team's efforts. We’re here to help with any of your insurance needs!"
Profile photo of Dave Rink

Dave Rink

November 26, 2025

5  out of  5
rating by Dave Rink
"Beth, the office manager, was super helpful. She is always very friendly and knowledgeable. Recently, she walked us through the claim process and referred us to the expert help of Karren to unknot an issue with original parts. This is an elite and professional team!"
We responded:
"Thank you, Dave! I'm happy to hear that Beth and Karren provided you with such excellent assistance. Our team is dedicated to offering knowledgeable and friendly support, and it's great to know they made a positive impact on your experience. If you ever need anything else, feel free to reach out!"
Profile photo of Paul Rink

Paul Rink

November 25, 2025

5  out of  5
rating by Paul Rink
"How is it that this place never fails to delight? It's just insurance after all! But, no -- it's so much more. Everyone at Susan's office is ready to help me immediately and with a smile! Office manager, Beth, is a scrumdiddliumptious joy -- truly wonderful at her job and so kind. She makes me feel like family every time I come in. Best service in town, dare I say Michigan! My favorite part of the office is that everyone gets along and they like being there. Finishing touches such as snowmen in the winter and periodic costume days make it a fun place to visit. Make sure to ask for Jack. You won't be disappointed!"
We responded:
"Wow, thank you for the glowing review, Paul! We are delighted to hear that you enjoy your visits to our office and appreciate the service provided by Beth and Jack. It's wonderful to know that our team's camaraderie and fun touches make your experience memorable. We look forward to continuing to provide you with top-notch service and insurance coverage. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
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Adam Nichols

November 24, 2025

5  out of  5
rating by Adam Nichols
"Recently purchased a new vehicle and Beth made the process of switching coverage extremely painless and quick."
We responded:
"Wow, thank you for the glowing review, Adam! We are thrilled to hear that Beth and our team were able to provide you with a comprehensive quote that not only expanded your coverage but also reduced your premium. We appreciate your recommendation and look forward to continuing to provide you with excellent service and coverage. - Susan Rauser - State Farm Insurance Agent, Traverse City, MI"
Profile photo of Andy Rink

Andy Rink

November 21, 2025

5  out of  5
rating by Andy Rink
"Customer service is excellent. Every time I call the office Beth is always cheerful and positive to work with."
We responded:
"Thank you, Andy! I'm happy to hear that you've had such a positive experience with our office. Beth's cheerful and positive attitude is truly appreciated by both our team and customers. If you ever need anything else, feel free to reach out!"
Profile photo of Jonathan Peel

Jonathan Peel

November 21, 2025

5  out of  5
rating by Jonathan Peel
"Beth was great, very good customer service skills. Very pleasant and helpful! Thank you!"
We responded:
"Thank you, Jonathan! I'm happy to hear that Beth provided you with excellent service. We appreciate your feedback and are glad to have been of assistance. If you need anything else, feel free to reach out!"
Profile photo of Lyndsay Herigstad

Lyndsay Herigstad

November 20, 2025

5  out of  5
rating by Lyndsay Herigstad
"Elizabeth was very throughout and helpful and made sure I understood all of my coverage and gave great advice. Very informative and recommended."
We responded:
"Thank you, Lyndsay, for sharing your experience! I'm happy to hear that Brenda was thorough and helpful in explaining your coverage and offering valuable advice. It's wonderful to know you found the information informative and beneficial."
Profile photo of Matt Vers

Matt Vers

November 20, 2025

5  out of  5
rating by Matt Vers
"I have been with Susan’s office for years. They are always prompt, professional and helpful. Today was no different with Jennifer’s exceptional help. Very happy with them and State Farm"
We responded:
"Matt, thank you for your wonderful feedback! I'm delighted to hear that you've consistently had a positive experience with our office. Jennifer and the team are committed to providing prompt and professional service. We appreciate your loyalty and are here for any future needs you might have. Thanks for choosing us!"
Profile photo of Alexandra Burris

Alexandra Burris

November 20, 2025

5  out of  5
rating by Alexandra Burris
"Beth was great in helping me switch over! Super friendly, communicative, thorough, and follow up was top notch. Made it very simple and easy to get everything done. Thanks so much!"
We responded:
"Hey, Alexandra! It means a lot that Beth made your switch simple with her friendly communication and thorough follow up on your auto and renter's coverage. Thank you for choosing us and reach out anytime if you’d like help with anything else."
Profile photo of Jeff Rittenhouse

Jeff Rittenhouse

November 20, 2025

5  out of  5
rating by Jeff Rittenhouse
"When you need them especially Jennifer they are there to help"
We responded:
"Hey Jeff! Thanks for letting us know how things have been going with your homeowners, property, auto and renter’s coverage. Jennifer will appreciate hearing that you can count on her when it matters. Thank you for sharing this with us."
Profile photo of Carol Richardson

Carol Richardson

November 18, 2025

5  out of  5
rating by Carol Richardson
"I spoke with Brenda today to review my Humana Medicare advantage plan. She was prepared and answered all my questions about my policy. She gave me great information about the benefits of this plan. Thank you Brenda."
We responded:
"Thank you, Carol! I'm happy to hear that Brenda was able to assist you and provide you with valuable information. We appreciate your feedback and are here if you have any more questions or need further assistance. Thanks for choosing us!"
Profile photo of Not Yo business

Not Yo business

November 17, 2025

5  out of  5
rating by Not Yo business
"Great place been with them 10 years, Jennifer did a great job with a recent change to my policy very quick and very efficient"
We responded:
"Hey there! I'm happy to know you've been with us for 10 years and that Jennifer provided quick and efficient service with your recent policy change. We appreciate your loyalty and are always here to help with any future needs!"
Profile photo of Christopher McPherson

Christopher McPherson

November 12, 2025

5  out of  5
rating by Christopher McPherson
"Jennifer and Beth do an awesome job. Thankyou so much for all you do at state farm. The best auto insurance in Traverse City Michigan 😀"
We responded:
"Christopher, thank you for your wonderful feedback! I'm happy to hear that Jennifer and Beth have been providing you with excellent service. We appreciate your trust in us for your insurance needs in Traverse City. Let us know if there's anything else we can assist you with!"
Profile photo of DON SWAN

DON SWAN

November 11, 2025

5  out of  5
rating by DON SWAN
"Hello id just like to say Thank you to the Team @ Susan Rauser state farm I've been with her for years. Im totally old school and still pay my bills Face to Face ,and Beth at the front desk is just so much fun to give my money to each month, shes playful , personable and thoroughly enjoys her job and that matters . Infact ask Beth about her song , she laughs and contributes to whats going on in life , Beth just gets it . Keep up the good work State Farm you have some great employees cherish them. And Thank you Susan its a pleasure"
We responded:
"Thank you, Don! I'm so happy to hear about your positive experiences with our team, especially Beth. It's wonderful to know she makes your visits enjoyable and engaging. We truly value having her on our team. Your continued support means a lot to us. Let us know if there's anything else we can do for you!"
Profile photo of Tony Atchison

Tony Atchison

November 11, 2025

5  out of  5
rating by Tony Atchison
"Always Always Perfect.....man with few words. Thanks"
We responded:
"Thank you, Tony! I'm happy to know you're satisfied with our service. Let us know if there's anything else we can assist you with!"
Profile photo of Kay Gebhardt

Kay Gebhardt

November 11, 2025

5  out of  5
rating by Kay Gebhardt
"Highly recommend, David helps me with all my questions and very responsive and helpful!"
We responded:
"Hey, Kay! We’re glad to hear your questions have been answered and that the support you received has been helpful and responsive. We’re happy to assist anytime you need guidance with your car or other insurance needs."
Profile photo of Brenda Thompson

Brenda Thompson

November 8, 2025

5  out of  5
rating by Brenda Thompson
"Enjoyed working with Jennifer to transfer insurance to new car. Always a pleasure to work with them."
We responded:
"Thank you, Brenda! I'm happy to hear that Jennifer made your insurance transfer a pleasant experience. We appreciate your trust and look forward to assisting you with any future insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Sierra Chamberlain

Sierra Chamberlain

November 7, 2025

5  out of  5
rating by Sierra Chamberlain
"I am so happy that I choose this office to move my insurance over to when I moved here. The place is nice and Maureen was lovely to work with. The process was quick and she she communicated everything very clearly!"
We responded:
"Thank you, Sierra! I'm glad you had a positive experience with our office. Maureen is indeed wonderful, and I'm happy she made the transition smooth for you. If you need anything else, feel free to reach out!"
Profile photo of Mason Merchant

Mason Merchant

November 7, 2025

5  out of  5
rating by Mason Merchant
"Elizabeth was beyond friendly and helpful! She worked very timely, got me the best deals, and helped me with all of my questions as a new customer. Very excited to work with her moving forward. A+++"
We responded:
"Missy, thank you for your wonderful feedback! I'm happy to hear that Elizabeth was able to assist you so effectively and provide you with great service. We're excited to continue working with you! If you have any more questions or need assistance, feel free to reach out anytime."
Profile photo of Amy Balich

Amy Balich

November 7, 2025

5  out of  5
rating by Amy Balich
"Cannot express enough how helpful, kind, understanding and attentive Maureen has been through every step of the process working with State Farm. Fantastic local office with some of the best folks I have come across in insurance."
We responded:
"Thank you, Amy! I'm so happy to hear about your positive experience with Maureen and our office. We take pride in providing attentive and understanding service. If you ever need anything else, feel free to reach out!"
Profile photo of Jimmie Wood

Jimmie Wood

November 6, 2025

5  out of  5
rating by Jimmie Wood
"David Millar Has been patient and flexible working through my 60hr work weeks and odd hours. Excellent customer service."
We responded:
"Thank you, Jimmie! I'm happy to hear about your positive experience with David. His dedication to providing excellent service, even with your busy schedule, is truly appreciated. If there's anything else we can assist you with, just let us know!"
Profile photo of Brooke Bussler

Brooke Bussler

November 6, 2025

5  out of  5
rating by Brooke Bussler
"Great experience with this office, we couldn’t be happier! Sam had exceptional service, great communication, and thoroughly explained all my insurance options to me."
We responded:
"Thank you, Brooke! I'm happy to hear about your great experience with our office. Sam is indeed dedicated to providing exceptional service and clear communication. We appreciate your feedback and are here if you need anything else!"
Profile photo of Michael Tester

Michael Tester

November 6, 2025

5  out of  5
rating by Michael Tester
"Very happy with the service provided by this office! Sam Bussler is great to work with. Thanks for the exceptional service."
We responded:
"Thank you, Michael! I'm glad to hear you're satisfied with the service from our office. Sam Bussler is indeed a valuable part of our team, and we're grateful for your kind words. If you ever need anything else, feel free to reach out!"
Profile photo of Jennifer Tester

Jennifer Tester

November 6, 2025

5  out of  5
rating by Jennifer Tester
"State Farm is great! Sam Bussler is the best!!"
We responded:
"Thank you, Jennifer! I'm so happy to hear you had a great experience with Sam Bussler and our team. We appreciate your feedback and are here for any insurance needs you may have. Let us know if there's anything else we can assist you with!"