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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

LeeAnn Stewart

September 25, 2023

5  out of  5 rating by LeeAnn Stewart
"Excellent, competent, professional service!"

Amanda Clark

September 20, 2023

5  out of  5 rating by Amanda Clark
"Andy Wolf is great to work with at Susan Rauser - State Farm. He is always on top of things and sends me information quickly and accurately. He also explains things in a clear and concise way. He is friendly and genuine, and I really appreciate all of those attributes when working with insurance agents. Thank you!"

Megg Bazzani

September 14, 2023

5  out of  5 rating by Megg Bazzani
"Highly recommend a call to Matthew Dunham for any insurance needs! I spoke with him to set up our new homeowners insurance, but found he was more impactful than I expected. His knowledge on how the process works, things to except, and even just his plethora of knowledge of the insurance alone helped me through what is already a stressful event of buying a home. Matthew was more forth coming with information (correct at that) on how it works, than most I've dealt with through the whole process and it wasn't even his responsibility. We are more than thrilled with the entirety of our experiences with all the State Farm staff we've interacted with."

Jane Winter

September 14, 2023

5  out of  5 rating by Jane Winter
"I worked with Andy Wolf to secure new auto insurance when I moved from out of state to Traverse City. Andy is everything you would want in an agent … friendly, professional, knowledgeable, trust worthy and efficient. I highly recommend Andy Wolf and Susan Soffredine Rauser."

Tracey Sloan

September 11, 2023

5  out of  5 rating by Tracey Sloan
"Andy was the most honest, helpful, and no nonsense agent I’ve ever worked with. He got me the best deal, and provided exceptional follow up service. Highly recommend!"

Drew Holt

September 8, 2023

5  out of  5 rating by Drew Holt
"Matt is a fantastic agent, he is extremely helpful, educated and thorough!"


September 7, 2023

5  out of  5 rating by sweetbliss1212
"One of the best insurance reps I've ever worked with! Andy Wolf a.k.a. #JerseyGuy at Susan Rauser State Farm is AMAZING! He is incredibly helpful, friendly and knowledgable. Andy made bundling all our car, home and life insurance simple. We are saving money AND getting better coverage now with State Farm, win win!! Susan Rauser State Farm -- you truly have a gem on your team with #JerseyGuy!! Highly recommended! Thanks again!"

Paul B

September 7, 2023

5  out of  5 rating by Paul B
"Matt is top notch, goes above and beyond not only to get the best deal for my houseboat but also to coordinate planning for coverage when we decide on a Crystal Lake cottage ( still looking, so many choices!)"

Ashlee Carnes

September 6, 2023

5  out of  5 rating by Ashlee Carnes
"Andy Wolf is always on point. I called needed proof of my business insurance and with in 5 minutes it was emailed to me. I can't tell how nice it is to always know they are a call away."

Rachel Rigsby

September 2, 2023

5  out of  5 rating by Rachel Rigsby
"This is a very good company to go through. Andy Wolf is very professional and walks you through the entire process."

Derek Schafft

August 21, 2023

5  out of  5 rating by Derek Schafft
"Easy and responsive."

timothy jones

August 16, 2023

5  out of  5 rating by timothy jones
"Great and fast service from Matt Dunham. A Great State Farm Representative. 5/5 starz"

Samuel Logue

August 12, 2023

5  out of  5 rating by Samuel Logue
"Very helpful in all things I was looking for."

Joshua Veliquette

August 12, 2023

5  out of  5 rating by Joshua Veliquette
"Susan and her team are top shelf awesome."

Kris Gagnon

August 11, 2023

5  out of  5 rating by Kris Gagnon
"Andy is the most reliable State Farm Insurance Agent. He is prompt in getting quotes. He helped me with Car and house insurance bundled rate. And super helpful with all my questions.;) Thanks Andy!"

Kristen Staggs

August 10, 2023

5  out of  5 rating by Kristen Staggs
"Matt was super knowledgeable and helpful!"

Patrick Durrenmatt

August 7, 2023

5  out of  5 rating by Patrick Durrenmatt
"Andy made adding homeowners policy easy and simple. He explained all the options and was extremely helpful and professional. This agency has been the best to work with for all of our insurance needs. They are always on top of things and great people to work with. I highly recommend them!"

Amy Guiseppi

August 4, 2023

5  out of  5 rating by Amy Guiseppi
"This office is AMAZING !! The staff is so helpful and friendly. I have received fast and efficient service every time I have had an inquiry or needed to make a change to my policy, which Beth and Maureen can tell you is often :) I highly recommend them and am very thankful that I found them many years ago."

Ojay Feliciano

August 3, 2023

5  out of  5 rating by Ojay Feliciano
"Andy Wolff is the best. He made it seem like it was just a walk in park and east to talk to. I highly recommend him🤠"

Amy Zabel

August 3, 2023

5  out of  5 rating by Amy Zabel
"Our experiences with Susan and her staff are always above and beyond! We feel truly valued as clients. Every time we need anything, someone is always there. Our most recent experience was with Andy Wolf. As our client representative, he listened to every detail of our situation and answered questions sincerely, no matter how small. We had a meaningful conversation and left feeling comfortable with every aspect of our coverage. Andy made great suggestions and advised us honestly on any important areas we might have been missing. Thanks for outstanding customer care! We feel fortunate and part of a community that wants the best for us."

Blake Bray

August 2, 2023

5  out of  5 rating by Blake Bray
"Andy Wolf was Great help ,amazing customer service ,very Respectful."

Loren Bristol. Jr

August 2, 2023

5  out of  5 rating by Loren Bristol. Jr
"Great place! Wonderful people. Always polite and friendly. Andy Wolf does a great job. He explains everything with a very positive impact. I needed help with my policy. Andy walked me through it, and was as detailed as I needed him to be so I understood. Always smiling!! He saved me the money I needed! I meet Susan briefly, she is very busy, she was on the phone, but she put the phone aside for just a quick moment to say hello, she is very friendly. Her office is right up front, with glass walls, making herself available. If needed. It's nice knowing that I can just walk in if needed a quick answer, and there is always some there to help. State Farm Susan Soffredine Rauser Office ROCKS!!!"

Ryan Patterson

July 28, 2023

5  out of  5 rating by Ryan Patterson
"I just switched to State Farm after moving to Michigan for my auto and home. I was determined to shop to find the best fit for my family, and once speaking with Andy Wolf, I knew there was no need to look further. Between the great rates and service, Andy took care of my needs. Great experience!"

Joe Kelloff

July 28, 2023

5  out of  5 rating by Joe Kelloff
"Andy Wolf has been an amazing help as our family transitioned to a new town from out of state. He easily transitioned our policies, asked the right questions, and helped reduce our premiums. Equally helpful, Andy has been a great local resource for recommendations on everything from garage door repair, to HVAC experts, to local activities for our family. Andy has been a pleasure to work with and we strongly recommend him."


July 27, 2023

5  out of  5 rating by Deb
"great agency Knows the ins and outs of insurance"