
State Farm® Insurance Agent Susan Soffredine Rauser
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Debbie Rhoads
August 15, 2025
"Our customer service manager, Beth, was instrumental in answering my questions and clarifying a few things about our auto insurance. We appreciate Beth very much! Debbie Rhoads"
Andrew Wolf
August 13, 2025
"Jennifer was very prompt and helpful. She sent me the info I requested, immediately. Great experience! Thanks Jennifer!"
"Thank you, Andrew, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
Rodney Luokka
August 12, 2025
"Very fast and friendly service"
"Thank you, Rodney! I'm happy you found our service both fast and friendly. We always aim to provide the best experience possible. If you need anything else, feel free to reach out!"
Steve Pougnet
August 11, 2025
"Jennifer is the best! Always super helpful anytime we’re in need of service!"
"Thank you, Steve! I'm happy to hear that Jennifer has been so helpful whenever you need assistance. Our team is dedicated to providing excellent service, and it's great to know we're meeting your expectations. If there's anything else we can do for you, just let us know!"
Susan
August 10, 2025
"Beth was extremely friendly and helpful. She was able to activate my new insurance and provide me with a proof of insurance so I could get my registration that day despite the computer system being down."
"Thank you for your review, Susan! I'm happy to hear that Beth was able to assist you effectively, even with the computer system challenges. We always aim to provide excellent service, and it's great to know Beth made a positive impact on your experience. Let us know if there's anything else we can do for you!"
Tami Blake
August 8, 2025
"Jennifer was most helpful and responded to my questions in a timely manner."
"Thank you, Tami! I'm happy to hear that Jennifer was able to assist you promptly and effectively. Our team is dedicated to providing excellent service, and it's great to know we're meeting that goal. If you have any more questions or need further assistance, feel free to reach out anytime!"
Matthew Merritt
August 7, 2025
"Brenda Was very informative and had all of my questions answered professionally. Put me at ease and made me understand my policies more than anybody else thank you, Brenda."
"Thank you, Matthew! I'm happy to hear that Brenda was able to provide you with such informative and professional service. It's great to know she helped you feel more at ease with your policies. If you have any more questions or need further assistance, feel free to reach out anytime!"
Christina Moord
August 7, 2025
"Really appreciate our local State Farm agent - been with this office for 4 years and they’re always responsive and helpful. Recently had to add a policy and received immediate turnaround by Jennifer Terrell. She was attentive and took care of each request with a great attitude and attention to detail. Much appreciated! Updating with additional feedback for Beth Rink whose recent support on my auto policy saved me $100/month - thank you for your prompt attention and excellent customer service, Beth!!"
"Thank you, Christina, for your kind words and for being with us for four years! I'm delighted to hear that Jennifer provided you with prompt and attentive service while adding your policy. We're grateful for your continued support and are always here to assist with any future needs."
Nick Cork
August 7, 2025
"always great service they make it easy and so fast and so much appreciated been a customer for years and luv it"
"Thank you, Nick! I'm happy to know that you've been enjoying our service for years and find it easy and fast. Your continued support means a lot to us. If there's anything else we can do for you, just let us know!"
Carl Pollaski
August 6, 2025
"Jennifer got what I called for done in a very timely manner and was very nice it's always a joy dealing with the ppl at state farm"
"Thank you, Carl! I'm happy to hear that Jennifer was able to assist you promptly and that you enjoy working with our team. We appreciate your kind words and look forward to continuing to serve you. If you need anything else, feel free to reach out!"
EFH
August 6, 2025
"Polite. Professional. Courteous. Friendly. Resolved my issue. Great job. Thank you. EFH"
"Thank you! I'm happy to know that you found our service polite and professional. It's great to hear that we resolved your issue to your satisfaction. We appreciate your feedback and are here for any future needs you may have!"
Matthew goodell
August 5, 2025
"Susan's office of State Farm has provided me and my family excellent service for over 10 years. Very comprehensive explanations of plans, and very focused on helping us get the most appropriate and affordable coverage for our needs. This year my policy review was completed by Brenda, and she did a really great job helping me adjust my coverage and introducing me to new benefits of which I was previously unaware."
"Thank you, Matthew, for your wonderful feedback! I'm delighted to hear that our office has been able to serve you and your family well over the years. Brenda will be thrilled to know her efforts in reviewing your policy and introducing new benefits were appreciated. We're always here to help with any questions or future needs. Thanks for choosing us!"
Ruthanne Bohrer-Agosa
August 1, 2025
"I have had a few interactions with Jennifer with her helping me out. She is always on top of what I need and always so personable! Thanks again Jennifer!"
"Thank you, Ruthanne, for sharing your experience! I'm happy to hear that Jennifer has been so helpful and personable during your interactions. We appreciate your feedback and are here for any future needs you may have. Let us know if there's anything else we can assist you with!"
Brad Nagel
July 31, 2025
"Jennifer is a pleasure to work with. She set up renter's insurance and tweaked it for the additional requests made by the complex's insurance processing company. Quick and thorough."
"Thank you, Brad! I'm happy to hear that Jennifer provided quick and thorough service while setting up your insurance. We appreciate your feedback and are always here to assist with any future needs. Let us know if there's anything else we can do for you!"
Dennis Gutschke
July 31, 2025
"Beth was great when I called to switch some things around."
"Thank you, Dennis! I'm happy to hear that Beth provided great assistance when you needed to make changes. Our team is dedicated to offering excellent service. Let us know if there's anything else we can do for you!"
Kelly Stuhlmueller
July 29, 2025
"Brenda was super helpful and responded right away with answers to my questions!"
"Thank you for your review, Kelly! I'm happy to hear that Brenda was able to assist you promptly and effectively. Our team is dedicated to providing quick and helpful service. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
silas ormsbee
July 22, 2025
"Very accommodating, As I needed to change out coverage from vehicles I have actively insured for vehicles I needed to be covered. She made the transition very smooth."
"Silas, thank you for your feedback! I'm happy to hear that the transition was smooth and accommodating for you. If you need any further assistance or have more questions, feel free to reach out. We're here to help!"
Lorre Gilligan
July 18, 2025
"Brenda did a great job helping with my policy renewal throughout the whole process. She requested checking account information from me to make the annual renewal but I was driving and couldn’t give her the information. I told her I would call her back as it was due in about a week. Of course I forgot but Brenda texted me the morning it was due and reminded me it was due. Very nice job Brenda!"
"Thank you for your review, Lorre! I'm happy to hear that Brenda was able to assist you so effectively with your policy renewal. Her dedication to ensuring everything was completed on time is truly appreciated. If you need any further assistance, feel free to reach out!"
Rachel Wertenberger-Myzel
July 16, 2025
"I have been with State Farm for over 10 years now. Brenda is very helpful with policy updates & questions She didn’t push me to “upgrade” anything, but explained options that worked best for me. Also she was Understanding of my work schedule, as I assume it was on her lunch hour too! Thank You!"
"Thank you for your review, Rachel! I'm happy to hear that Brenda was able to assist you with your policy updates and questions in a way that suited your needs. We appreciate your loyalty over the years and are always here to accommodate your schedule. Let us know if there's anything else we can do for you!"
Karl Pearson
July 16, 2025
"Very complete and understandable service. Brenda was very nice, professional, and went beyond what I called about"
"Thank you for your review, Karl! I'm happy to hear that Brenda provided you with such a comprehensive and professional service. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Scott Stevens
July 15, 2025
"Susan Rauser and everyone on her State Farm team are simply superb! I recently found myself dealing with a multi-part claim and they were outstanding with their immediate response and actions. Over the course of a number of months, they were consistently there for me. I was, and am, incredibly grateful for their support. My thanks to Susan and everyone at Susan Rauser State Farm Insurance!"
"Thank you for your wonderful feedback, Scott! I'm so happy to hear that our team was able to support you throughout your multi-part claim. Your appreciation means a lot to us. If you ever need anything else, feel free to reach out!"
Greg Nickerson
July 13, 2025
"Karren and Jennifer were both very helpful and I am grateful for their professional service."
"Thank you for your review, Greg! I'm happy to hear that Karren and Jennifer provided you with the professional service you deserve. We appreciate your feedback and are here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Pam Anthony
July 10, 2025
"Everything was done so professionally the agent Beth was helpful and talked me through everything step by step she was so wonderful"
"Pam, thank you for your wonderful feedback! I'm happy to hear that Beth was able to assist you so effectively and guide you through everything. Our team is committed to providing professional and helpful service. If you have any more questions or need any other assistance, feel free to reach out!"
Randi Hope
July 9, 2025
"Julia was not only kind but very informative while working through an auto claim. She is going way above and beyond to make this process as stress free as possible. We have also been working with Joey for over 7 years."
"Thank you Randi!"
Robin Rewalt
July 9, 2025
"Beth is amazing! She is knowledgeable and very accommodating to my needs. Thanks again Beth!"
"Thank you for the five-stars, Robin! We greatly appreciate your business!"