State Farm® Insurance Agent Susan Soffredine Rauser
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Beth McClellan
April 15, 2025
5
out of
5
rating by Beth McClellan
"Brenda at the office was very helpful going over my options."
We responded:
"Thank you Beth!"
Andrew Schmuckal
April 14, 2025
5
out of
5
rating by Andrew Schmuckal
"Beth did a fabulous job"
We responded:
"Thank you, Andrew, for sharing your positive feedback! I'm glad to hear that Beth did a fabulous job. We're grateful to have her as part of our team. If you have any questions or need further assistance, feel free to reach out anytime."
Dillon Deland
April 14, 2025
5
out of
5
rating by Dillon Deland
"Beth updated my address on my insurance. She was warm and professional. Outstanding service."
We responded:
"Thank you Dillon!"
Robert Spencer
April 11, 2025
5
out of
5
rating by Robert Spencer
"Jennifer was great - called me back after we set up the policy because she found a way to save me money. Very much appreciated."
We responded:
"Thank you for the review, Robert! We are happy to hear that Andy was able to help you with your insurance needs. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
T G
April 10, 2025
5
out of
5
rating by T G
"I've been using Susan Rauser for many years now and I have always had the best customer service. Everyone is so kind. Today Jennifer was helpful and thoughtful. If you need insurance, these guys are great!"
We responded:
"Thank you, T G, for your wonderful feedback! I'm happy to know that you've consistently experienced excellent customer service with us over the years. Jennifer's helpfulness and thoughtfulness are truly appreciated, and I'm glad she could assist you. If you ever need anything else, feel free to reach out!"
Christina Moord
April 5, 2025
5
out of
5
rating by Christina Moord
"Really appreciate our local State Farm agent - been with this office for 4 years and they’re always responsive and helpful. Recently had to add a policy and received immediate turnaround by Jennifer Terrell. She was attentive and took care of each request with a great attitude and attention to detail. Much appreciated!"
We responded:
"Thank you, Christina, for your kind words and for being with us for four years! I'm delighted to hear that Jennifer provided you with prompt and attentive service while adding your policy. We're grateful for your continued support and are always here to assist with any future needs."
JoAnna DeBusschere
April 3, 2025
5
out of
5
rating by JoAnna DeBusschere
"Your call was great to hear about the decrease in ins , of one of our vehicles . I asked for a statement showing the monthly bill. Which I love having that. Makes payments easier to manage . And we use paperless. But I like a paper statement once in awhile. Im old fashioned. .. A few min after we talked I got an email copy and she also said she will mail a paper one too. Very nice. Great people. Wether we call or walk in. Great group of people. Always professional and helpful. Friendly. It was brenda that called ... thank you so much."
We responded:
"Thank you, JoAnna, for sharing your experience! I'm glad to know that Brenda was able to assist you with your request for a statement and that you appreciate having both digital and paper options. It's wonderful to hear that you find our team friendly and professional, whether you call or visit us. If you have any more questions, feel free to reach out anytime!"
Karen Zoellner
April 2, 2025
5
out of
5
rating by Karen Zoellner
"I was moving to Traverse City and Beth was amazing! She got me a great deal, kept in contact and went out of her way to help me. I highly recommend this office and the people there. Couldn’t have asked for more. Thank you!"
We responded:
"Thank you, Karen, for sharing your experience! I'm so glad to hear that Beth was able to assist you with your move to Traverse City and secure a great deal for you. Our team is dedicated to providing exceptional service, and it's wonderful to know we met your expectations."
S Wurm
March 25, 2025
5
out of
5
rating by S Wurm
"Jennifer has been so helpful. Highly recommend"
We responded:
"Thank you for your wonderful feedback! I'm glad to hear that Jennifer has been so helpful. We truly appreciate your recommendation. If you need any further assistance, don't hesitate to reach out to our office."
Shelley M Duke
March 21, 2025
5
out of
5
rating by Shelley M Duke
"I've had auto policies with State Farm for years and have always been pleased with their service and competitive rates. I was referred to Susan Rauser's office by my Texas agent before I relocated a few years ago. The office staff was helpful and professional. This week I spoke with Jennifer Terrell to add a vehicle to my policy. Again, I experienced a quick and easy transaction, completed via Docusign. Thanks for making it so easy and enjoyable to work with State Farm!"
We responded:
"Thank you, Shelley, for sharing your experience! I'm happy to know that our team, especially Jennifer, was able to assist you efficiently with your policy. It's wonderful to hear that the process was smooth and enjoyable for you. If you have any more questions or need further assistance, feel free to reach out anytime."
Christine Lewis
March 20, 2025
5
out of
5
rating by Christine Lewis
"Brenda did an outstanding job! I was with another SF agency for more than 30 years and they NEVER came to me for a review. I went to them. Brenda just took her time explained everything and saved me money! And improved my coverage."
We responded:
"Thank you, Christine, for sharing your experience! I'm happy to hear that Brenda was able to assist you so effectively. It's wonderful that she took the time to explain everything and even helped you save money while improving your coverage. If you have any more questions or need further assistance, please feel free to reach out to our office."
Jeanne Dennler
March 19, 2025
5
out of
5
rating by Jeanne Dennler
"Jennifer was wonderful!"
We responded:
"Thank you, Jeanne! I'm happy to hear that Jennifer made such a positive impact on your experience. We're grateful to have her as part of our team."
Rebecca Killian
March 18, 2025
5
out of
5
rating by Rebecca Killian
"Talking with Brenda regarding my policies was very informational along with her being able to answer all my questions with great explanation."
We responded:
"Thank you, Rebecca, for sharing your experience! I'm happy to hear that Brenda provided you with detailed information and answered all your questions effectively. We're here to assist you with any other insurance needs or inquiries. Feel free to reach out anytime!"
Cory Dunn
March 18, 2025
5
out of
5
rating by Cory Dunn
"Amazing people and sooo willing to help out and save the customer money… injoying the business"
We responded:
"Thank you, Cory, for your wonderful feedback! I'm glad to hear that you're enjoying our services and that our team has been able to assist you in saving money. If you ever have any questions or need further assistance, don't hesitate to reach out. We're here to help!"
Brad Lyman
March 18, 2025
5
out of
5
rating by Brad Lyman
"Very helpful and efficient."
We responded:
"Thank you, Brad, for your kind words! I'm glad to know you found our service helpful and efficient. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Wanda Thomas
March 17, 2025
5
out of
5
rating by Wanda Thomas
"Susan and her team are great. Anytime I have a question or concern they are more than willing to take the time out of their busy day to communicate with me. I've nothing but good things to say about this ofice."
We responded:
"Thank you, Wanda for the five-star rating! We’re honored to have you as a customer at our State Farm office in Traverse City, MI."
Bethany Roth
March 15, 2025
5
out of
5
rating by Bethany Roth
"I switched to State Farm a few years ago for coverage on my car, my daughter’s car and my house, nothing but excellent service. Immediate responses to any communication from Susan and her team. They are very knowledgeable and honest. The customer service, good rates and their experience gives them a 5 star in my book. I wish I would have switched years ago!"
We responded:
"Thank you, Bethany, for your wonderful feedback! I'm happy to know that you and your daughter have had such a positive experience with our office. It's great to hear that our team's prompt responses and expertise have made a difference for you. If you ever need further assistance or have any questions, feel free to reach out. We're here to help!"
Gina Schussler
March 14, 2025
5
out of
5
rating by Gina Schussler
"They’ve been awesome to work with! They gave me great rates when other insurance companies didn’t. I definitely recommend them!"
We responded:
"Thank you, Gina! I'm happy to know that you found our rates competitive and that you enjoyed working with us. Your recommendation means a lot. If you ever need further assistance or have questions, feel free to reach out. We're here to help!"
Norm Bruinekool
March 13, 2025
5
out of
5
rating by Norm Bruinekool
"She's very Palit very respectful dose a very good job take care of everything in a respected manner thank you for everything this is from norm"
We responded:
"Thank you, Norm, for your wonderful feedback! I'm happy to know that you felt respected and well taken care of. It's always our aim to provide excellent service in a respectful manner. If you ever need assistance or have questions in the future, feel free to reach out."
Joy Verdi
March 13, 2025
5
out of
5
rating by Joy Verdi
"I called to get auto and homeowner insurance quotes. I talked with Isaiah who is extremely knowledgeable, efficient and helpful. I highly recommend this agency!"
We responded:
"Thank you, Joy, for your wonderful feedback! I'm delighted to hear that Isaiah was able to assist you with your insurance quotes and provide such helpful service. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
Thomas Wilhelm
March 12, 2025
5
out of
5
rating by Thomas Wilhelm
"Jennifer and all at Susan Rausers office at State Fram in TVC are doing outstanding jobs, whenevwr you need them. Insurance is never cheap, but here you get what you pay for. Keep up the good work. No reason to switch"
We responded:
"Thank you, Thomas, for your wonderful feedback! I'm happy to hear that Jennifer and the team at our office have been able to provide you with the service you deserve. We truly appreciate your support and are here whenever you need us. If you have any questions or need assistance in the future, don't hesitate to reach out!"
Jamie Brooks
March 7, 2025
5
out of
5
rating by Jamie Brooks
"I have been with S.F.I. for a few years now... -No, never happy with the costs of insurance! WHO IS?!?! But a necessary evil we all endure! ~BUT, EVERY SINGLE TIME, I've had to converse with a State Farm agent, the level of politeness, informativeness, professionalism has been OUTSTANDING! 5 ☆ outstanding!!! (Today, I spoke with Beth, she deserves 10 ☆'s!!)"
We responded:
"Jamie, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Alex was able to do just that for you! We appreciate you putting your trust in our office to help protect what matters most."
Neil Smith
March 7, 2025
5
out of
5
rating by Neil Smith
"Beth at Susan Rauser State Farm Insurance took excellent care of the insurance needs for our family, auto, home, and life. I highly recommend this team."
We responded:
"Thank you, Neil, for your wonderful recommendation! I'm delighted to know that Beth provided such excellent care for your family's insurance needs. Our team is always here to assist with any future questions or needs you might have. Feel free to reach out anytime!"
Jen Wallace
March 4, 2025
5
out of
5
rating by Jen Wallace
"David was fantastic! He returned calls/emails quickly and was able to answer all my questions. Getting my new policies in place was so easy! Thank you!"
We responded:
"Thank you, Jen! I'm happy to hear that David provided such prompt and helpful service. It's wonderful to know that setting up your new policies was a breeze. If you need further assistance, feel free to reach out to our office anytime."
Matt Hirsch
March 4, 2025
5
out of
5
rating by Matt Hirsch
"Jennifer was very helpful over the phone to quickly adjust our insurance coverage."
We responded:
"Thank you, Matt, for your wonderful feedback! I'm glad Jennifer could assist you efficiently over the phone with your insurance coverage adjustments. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"