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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Christine Lewis

Christine Lewis

March 20, 2025

5  out of  5
rating by Christine Lewis
"Brenda did an outstanding job! I was with another SF agency for more than 30 years and they NEVER came to me for a review. I went to them. Brenda just took her time explained everything and saved me money! And improved my coverage."
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Jeanne Dennler

March 19, 2025

5  out of  5
rating by Jeanne Dennler
"Jennifer was wonderful!"
We responded:
"Thank you, Jeanne! I'm happy to hear that Jennifer made such a positive impact on your experience. We're grateful to have her as part of our team."
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Rebecca Killian

March 18, 2025

5  out of  5
rating by Rebecca Killian
"Talking with Brenda regarding my policies was very informational along with her being able to answer all my questions with great explanation."
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Cory Dunn

March 18, 2025

5  out of  5
rating by Cory Dunn
"Amazing people and sooo willing to help out and save the customer money… injoying the business"
We responded:
"Thank you, Cory, for your wonderful feedback! I'm glad to hear that you're enjoying our services and that our team has been able to assist you in saving money. If you ever have any questions or need further assistance, don't hesitate to reach out. We're here to help!"
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Brad Lyman

March 18, 2025

5  out of  5
rating by Brad Lyman
"Very helpful and efficient."
We responded:
"Thank you, Brad, for your kind words! I'm glad to know you found our service helpful and efficient. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Wanda Thomas

March 17, 2025

5  out of  5
rating by Wanda Thomas
"Susan and her team are great. Anytime I have a question or concern they are more than willing to take the time out of their busy day to communicate with me. I've nothing but good things to say about this ofice."
We responded:
"Thank you, Wanda for the five-star rating! We’re honored to have you as a customer at our State Farm office in Traverse City, MI."
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Bethany Roth

March 15, 2025

5  out of  5
rating by Bethany Roth
"I switched to State Farm a few years ago for coverage on my car, my daughter’s car and my house, nothing but excellent service. Immediate responses to any communication from Susan and her team. They are very knowledgeable and honest. The customer service, good rates and their experience gives them a 5 star in my book. I wish I would have switched years ago!"
We responded:
"Thank you, Bethany, for your wonderful feedback! I'm happy to know that you and your daughter have had such a positive experience with our office. It's great to hear that our team's prompt responses and expertise have made a difference for you. If you ever need further assistance or have any questions, feel free to reach out. We're here to help!"
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Gina Schussler

March 14, 2025

5  out of  5
rating by Gina Schussler
"They’ve been awesome to work with! They gave me great rates when other insurance companies didn’t. I definitely recommend them!"
We responded:
"Thank you, Gina! I'm happy to know that you found our rates competitive and that you enjoyed working with us. Your recommendation means a lot. If you ever need further assistance or have questions, feel free to reach out. We're here to help!"
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Norm Bruinekool

March 13, 2025

5  out of  5
rating by Norm Bruinekool
"She's very Palit very respectful dose a very good job take care of everything in a respected manner thank you for everything this is from norm"
We responded:
"Thank you, Norm, for your wonderful feedback! I'm happy to know that you felt respected and well taken care of. It's always our aim to provide excellent service in a respectful manner. If you ever need assistance or have questions in the future, feel free to reach out."
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Joy Verdi

March 13, 2025

5  out of  5
rating by Joy Verdi
"I called to get auto and homeowner insurance quotes. I talked with Isaiah who is extremely knowledgeable, efficient and helpful. I highly recommend this agency!"
We responded:
"Thank you, Joy, for your wonderful feedback! I'm delighted to hear that Isaiah was able to assist you with your insurance quotes and provide such helpful service. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
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Jazmin Mcclendon

March 12, 2025

5  out of  5
rating by Jazmin Mcclendon
"Thank you so much to Jennifer for always being so helpful when I have any questions!"
We responded:
"Thank you, Jazmin, for your kind words! I'm delighted to know that Jennifer has been so helpful with your questions. Our team is here to assist you whenever you need. If you have any more questions or need further assistance, feel free to reach out!"
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Thomas Wilhelm

March 12, 2025

5  out of  5
rating by Thomas Wilhelm
"Jennifer and all at Susan Rausers office at State Fram in TVC are doing outstanding jobs, whenevwr you need them. Insurance is never cheap, but here you get what you pay for. Keep up the good work. No reason to switch"
We responded:
"Thank you, Thomas, for your wonderful feedback! I'm happy to hear that Jennifer and the team at our office have been able to provide you with the service you deserve. We truly appreciate your support and are here whenever you need us. If you have any questions or need assistance in the future, don't hesitate to reach out!"
Profile photo of Jamie Brooks

Jamie Brooks

March 7, 2025

5  out of  5
rating by Jamie Brooks
"I have been with S.F.I. for a few years now... -No, never happy with the costs of insurance! WHO IS?!?! But a necessary evil we all endure! ~BUT, EVERY SINGLE TIME, I've had to converse with a State Farm agent, the level of politeness, informativeness, professionalism has been OUTSTANDING! 5 ☆ outstanding!!! (Today, I spoke with Beth, she deserves 10 ☆'s!!)"
We responded:
"Jamie, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Alex was able to do just that for you! We appreciate you putting your trust in our office to help protect what matters most."
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Neil Smith

March 7, 2025

5  out of  5
rating by Neil Smith
"Beth at Susan Rauser State Farm Insurance took excellent care of the insurance needs for our family, auto, home, and life. I highly recommend this team."
We responded:
"Thank you, Neil, for your wonderful recommendation! I'm delighted to know that Beth provided such excellent care for your family's insurance needs. Our team is always here to assist with any future questions or needs you might have. Feel free to reach out anytime!"
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Jen Wallace

March 4, 2025

5  out of  5
rating by Jen Wallace
"David was fantastic! He returned calls/emails quickly and was able to answer all my questions. Getting my new policies in place was so easy! Thank you!"
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Matt Hirsch

March 4, 2025

5  out of  5
rating by Matt Hirsch
"Jennifer was very helpful over the phone to quickly adjust our insurance coverage."
We responded:
"Thank you, Matt, for your wonderful feedback! I'm glad Jennifer could assist you efficiently over the phone with your insurance coverage adjustments. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Margaret Dunkly

March 1, 2025

5  out of  5
rating by Margaret Dunkly
"Highly recommend Susan & team! I called last minute for help insuring our family cottage under a trust and was working with a very tight turnaround. Maureen was amazing! Friendly, efficient- she got the job done. Couldn’t be happier & will recommend the office to family and friends in the area."
We responded:
"Thank you, Margaret, for your wonderful recommendation! I'm delighted to hear that Maureen was able to assist you efficiently with your family cottage insurance needs. Your satisfaction is our priority, and it's fantastic to know that you plan to recommend us to others. If you need any further assistance, feel free to reach out to our office anytime."
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Nicole McGinty

February 28, 2025

5  out of  5
rating by Nicole McGinty
"I am very happy with the service I get from Susan Rauser's team. Whenever we call, we speak to competent and friendly people. I am especially pleased With Julia's help today in lowering our car insurance costs without reducing our benefits. I don't know exactly what magic Julia preformed, but it has stopped me from feeling like I need to shop around for a new insurance provider (like is commonly suggested every few years). I can stay with the agency that I always know will provide excellent customer service :)!"
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James Reardon

February 26, 2025

5  out of  5
rating by James Reardon
"Brenda was very helpful in explaining all our policies and what each category provided. We even added to our policy based on her explanation of the coverage. I highly recommend State Farm for an insurance agency, they have always been very helpful and responded promptly to our needs."
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Mark Jerva

January 31, 2025

5  out of  5
rating by Mark Jerva
"Elizabeth was awesome. She was able to add a new car policy in minutes, answer all questions and get us the documents needed all in one quick phone call. Super pleasant and professional! Thank you!"
We responded:
"Thank you, Mark! I'm glad to hear Elizabeth was able to assist you efficiently with adding a vehicle and answering all your questions. Her professionalism and pleasant demeanor are truly valued in our team. If you need any further assistance, feel free to reach out anytime!"
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Thomas Knuth

January 13, 2025

5  out of  5
rating by Thomas Knuth
"Brenda is the greatest! Very prompt with all of my inquiries and such an honest person. She is a priceless resource to this agency!"
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Amy Richards

December 17, 2024

5  out of  5
rating by Amy Richards
"OMG! I do not know where I would be in the world of insurance if it were not for Susan and her team! Especially Brenda! she is dream to work with. The time and dedication she provided, to go over my current policies and explain everything to me was more than I could have ever asked for! She is so articulate in explaining all the information. It can be overwhelming to make decisions on auto, renters, life. Not with Brenda, she answered all of my questions all while making sure that I was getting any savings I qualified for. I felt like I had a very solid understanding of my policy, what I was paying for and what it covered! THANK YOU Brenda!"
Profile photo of Alicia St. Sauveur

Alicia St. Sauveur

December 11, 2024

5  out of  5
rating by Alicia St. Sauveur
"I recently moved to a new state and the process went smoothly with switching info over and was easy. Maureen Comiskey followed up with me via email to ensure I received the emails to send required documents and sent reminders as needed. I’ve always had good experience with State Farm in general and they are always there to help and resolve problems or concerns and ensure a good experience every time."
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John Noonan

December 10, 2024

5  out of  5
rating by John Noonan
"Elizabeth Rink is very helpful and responsive. Beth was a great help insuring my new vehicle."
We responded:
"John, thank you for your wonderful feedback! I'm glad to hear that Beth was able to assist you. We appreciate your kind words and are always here to help with any future needs."
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Scott Kushner

December 9, 2024

5  out of  5
rating by Scott Kushner
"Beth was exceptional getting me set up with coverage on a new car."