State Farm® Insurance Agent Susan Soffredine Rauser
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Hillary Toennies
April 14, 2026
"Jennifer helped me super quickly when I needed to switch my car insurance when I traded in my vehicle. Thank you so much for all your help, Jennifer!"
"Thank you, Hillary! I'm happy to hear that Jennifer was able to assist you promptly with your insurance switch. We appreciate your feedback and are always here to help with any future needs. Let us know if there's anything else we can do for you! "
B B
April 13, 2026
"Everyone I’ve interacted with at State Farm has been wonderful!! Especially Jennifer, Julia, and Beth❤️ they’ve listened attentively and patiently to my concerns, answered my questions, and sincerely had a desire to help people. Absolutely amazing customer service!!⭐️⭐️⭐️⭐️⭐️"
"B B, thank you for sharing your experience! I'm glad to know that Jennifer, Julia, and Beth provided you with such attentive and helpful service. Our team is committed to offering amazing customer care. If you need anything else, feel free to reach out!"
Dale Manty
April 10, 2026
"Prompt and friendly communication. Reminder call backs. Assistance with complicated dashboard uploads of claim information. Jennifer has been amazingly responsive to information requests."
"Thank you for your feedback, Dale! I'm glad to hear that our communication and reminder callbacks have been helpful. Jennifer is indeed a valuable part of our team, and I'm happy she could assist with your requests. If there's anything more we can do to enhance your experience, please let us know. We're here to help!"
Spencer Vam
April 9, 2026
"Fast and efficient service"
"Thank you, Spencer! I'm happy you found our service fast and efficient. We’re committed to providing top-notch service every time. Let us know if there's anything else we can assist you with!"
Joni Schmuckal
April 9, 2026
"My helper Beth at State Farm, got me back in to my State Farm App, helped me change password, and got the Drive Safe &Save working again! A BIG Thank you goes out to Beth Rink, Customer Service Manger"
"Thank you, Joni! I'm happy to hear that Beth was able to assist you with your app. She's a valuable part of our team. If you have any more questions or need further assistance, feel free to reach out!"
Nick Babcock
April 8, 2026
"Have had state farm for yrs and yrs, just had a policy review with Julia from Susan rauser office off 8th st. And let me tell ya. This woman knows her job and does it well... After some policy shifts and updates she was able to save me quite a bit monthly... Much needed during these uncertain times."
"Thank you, Nick! I'm happy to hear about your positive experience with Julia. It's wonderful that she was able to assist you with your policy updates and help you save money. We appreciate your long-term trust in us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Mary Discher-Breithaupt
April 8, 2026
"Susan’s and her staff, shoutout to Julia! are doing a great job. Life is forever changing and appreciate the help as it occurs. Kind, friendly and efficient. Customer service is super important to me and thanks for taking care of this piece of my life 🙏"
"Thank you, Mary! I'm glad to hear that you appreciate the support from Susan and the team, especially Julia. It's wonderful to know that our service is making a positive impact on your life. We're here to help whenever you need us!"
Katie Rasho
April 7, 2026
"I’ve had a really great experience with State Farm. Their insurance options are reliable and gave me a lot of peace of mind knowing I’m covered with a plan that truly fits my needs. I especially want to thank Julia, who went above and beyond to help me find the best coverage. She took the time to understand what I needed and made the whole process simple and stress-free. It’s clear she genuinely cares about her clients. I’m very thankful for her help and would definitely recommend State Farm to anyone looking for quality insurance and excellent customer service."
"Thank you, Katie! I'm so happy to hear about your positive experience with our office. Julia is indeed a valuable member of our team, and I'm glad she could assist you in finding the right coverage. Your recommendation means a lot to us. If you ever have more questions or need further assistance, feel free to reach out!"
Dave Rink
April 6, 2026
"Whenever I call State Farm, Beth, the office manager is very helpful and resolves my issues in a timely manner. I have been with this agency for many years and will continue to do so as I will never tire of her pleasant and cheerful service. She makes me feel highly valued."
"Thank you, Dave! I'm happy to hear that Beth and Karren provided you with such excellent assistance. Our team is dedicated to offering knowledgeable and friendly support, and it's great to know they made a positive impact on your experience. If you ever need anything else, feel free to reach out!"
Ana Minu
April 6, 2026
"Jennifer was helpful and easy to work with. She answered my questions clearly and made the process straightforward. State Farm has been a solid insurance company overall. Would recommend."
"Ana, thank you for your wonderful feedback! I'm happy to hear that Jennifer made your experience smooth and clear. We appreciate your recommendation and are glad to have you with us. If you ever need anything else, feel free to reach out!"
Loren Bristol Jr
April 3, 2026
"Susan Rauser State Farm, has the best service! Always friendly staff more than willing to go the extra mile to help. They always remember me! I have had a couple claims with them over the years. And had no problems or issues. They have always been there. Took care of everything! Hands down they ROCK!! Thank you Susan Rauser and your wonderful staff!!!"
"Thank you, Loren! I'm so happy to hear that you've had such positive experiences with our team. It's wonderful to know that our staff has consistently been there for you and made the process smooth. We appreciate your kind words and look forward to continuing to serve you. Let us know if there's anything else we can do for you!"
Shannon baughman
April 3, 2026
"We recently moved to Traverse City and connected with agency in order to get quotes on insurance. We've been working with Jennifer T and she's been phenomenal. Helping us get setup with auto and renters insurance. Highly recommend."
"Thank you, Shannon, for sharing your experience! I'm delighted to hear that Jennifer T has been so helpful in setting up your insurance. We appreciate your recommendation and are here to assist with any future needs. Let us know if there's anything else we can do for you!"
Jerome Zwart jr
April 3, 2026
"it's like we're all paying for insurance everything and thousands of good Americans lost everything and are homeless.I have always had the best insurance YESHUA BEN JOSEPH Jesus of Nazareth."
"Thank you, Jerry, for sharing your thoughts! I'm glad to hear that you feel secure with your insurance. If there's anything more we can do for you, just let us know. We're here to help!"
Lou Senior
April 2, 2026
"Julia was fantastic"
"Thank you, Lou! I'm happy to hear that Julia provided you with fantastic service. Our team is dedicated to delivering the best experience possible. If there's anything else we can assist you with, just let us know!"
Ellis Holderbecker
April 2, 2026
"We’ve had wonderful service from this office. I called in today with a quick request and Jennifer answered right away and was able to assist me. Her communication was excellent and she followed up with me to confirm once my request had been completed. We are so pleased to be working with them."
"Thank you, Ellis, for sharing your experience! I'm happy to hear that Jennifer provided you with excellent service and prompt assistance. We’re grateful to have you with us and are always here to help with any future needs. Let us know if there's anything else we can do for you!"
Rayne Wilson
March 30, 2026
"Friendly, comfortable and relaxing"
"Thank you, Rayne! I'm happy to know you found our environment friendly and relaxing. We aim to make every visit comfortable for our customers. If there's anything else you need, feel free to reach out!"
Travis Henige
March 30, 2026
"My credit card was compromised a few weeks ago, I got a new card and forgot to update my payment information with State Farm. I got a message from State Farm that my payment did not go through. I called the office and spoke to Julia, within a few minutes my information was updated and my payment processed. Every time I called the office for whatever reason they always get me taken care of quickly."
"Thank you, Travis, for sharing your experience! I'm happy to hear that Julia was able to assist you promptly with updating your payment information. It's great to know that our team consistently provides quick and efficient service whenever you reach out. If you need anything else, feel free to contact us anytime!"
Josh Larson
March 30, 2026
"Spoke with Beth and she was super helpful over the phone to make sure I got the right coverage for the best rate!"
"Thank you, Josh! I'm happy to hear that Beth was able to assist you effectively over the phone. We always aim to provide the best coverage options at great rates. If you have any more questions or need further assistance, feel free to reach out anytime!"
Ummm no
March 30, 2026
"Julia and everyone have been amazing thank you so much!"
"Thank you for your kind words! I'm so happy to hear that Julia and the team have been amazing. We appreciate your support and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
David Peplinski
March 27, 2026
"Everyone at State Farm is amazing especially from Julia, always willing to help. Would recommend them to anyone."
"Thank you, David! I'm happy to hear that you had such a positive experience with our team, especially with Julia. Your recommendation means a lot to us. If you ever need assistance, feel free to reach out!"
Crystal Clark
March 27, 2026
"I love State farm we have been going through them for so many years and Julia she is an amazing nicest person you can ever meet and if you ever have questions she answers them and gives you the correct answers and she's very polite and I just love everybody there at the State farm they're amazing people and I couldn't ask for better Insurance than them"
"Thank you, Crystal, for your wonderful feedback! I'm delighted to hear that Julia and the rest of our team have made such a positive impression on you over the years. We truly appreciate your loyalty and are always here to help with any questions you may have. Thanks for choosing us!"
Jason Spellicy
March 27, 2026
"State Farm is the BEST, specifically Julia! I call every couple weeks with some new issue or a new vehicle needing insurance/taken off. 10/10 friendly and helpful every single time."
"Thank you, Jason! I'm really happy to hear that Julia has been consistently friendly and helpful with your insurance needs. We appreciate your trust in us and are always here to assist with any changes or questions you might have. Thanks for choosing us!"
Nicole
March 27, 2026
"Just… WOW! Beth turned a simple payment into a 5 star event!! Handled what I needed with lightning speed, had me laughing the entire call, and completely made my day. Would recommend office to everyone, great staff, always friendly, and every contact is like being called by a friend. If I could put more stars I would. Thank you Beth!!"
"Thank you so much, Nicole! I'm delighted to hear that Beth made your experience so enjoyable and efficient. Our team takes pride in providing friendly and personable service, and it's wonderful to know that you felt like you were talking to a friend. We appreciate your recommendation and look forward to serving you again. Let us know if there's anything else we can do for you!"
Chloe Greene
March 26, 2026
"Elizabeth is a true asset to this Agency! She is polite, kind, professional and a pleasure to work with!"
"Thank you for your review, Chloe! I'm delighted to hear that Elizabeth provided such a positive experience. We’re grateful to have her on our team, and your kind words mean a lot to us. If you ever need anything else, feel free to reach out!"
Jacob High
March 25, 2026
"I appreciate the Company's treatment for the users."
"Thank you, Jacob! I'm happy to know you appreciate how we treat our customers. Our team is dedicated to providing excellent service, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"